01
Design the safe handoff
We align patient cohorts, clinic-approved scripts, consent evidence, escalation protocols, and the exact records your clinicians need.
The three-clinic proof
Build the most trusted human layer in remote care.
CareRelay is building a Philippine network of accountable Remote Care Operations Specialists. We begin with three U.S. clinics and one practical proof: stronger RPM adherence, complete documentation, and reliable escalation routing than a clinic can sustain alone.
Human careAI assistedCompliance proven
CareRelay Ops
Three-clinic pilot
Onboarding
Consent complete
Device support
Patient guided
Missing readings
Recovery queued
Escalations
Clinician routed
Clinical decision-makingClinic retains control
CareRelay identifies, verifies, documents, and routes. Licensed clinicians assess, decide, and direct patient care.
Why CareRelay
Trusted operators, not low-cost AI labor.
Filipino Remote Care Operations Specialists are trained to own the operational follow-through that too often breaks between visits: reaching patients, recovering readings, checking records, and making the right handoff visible.
AI helps them spot gaps, prepare work, and maintain consistency. A human specialist verifies the work, communicates with patients, and remains accountable to the clinic's protocols. This is care operations—not a staffing marketplace, and not a substitute for clinical judgment.
Clinicians retain clinical decision-making at every step.
CareRelay works inside clinic-approved workflows and escalates questions, symptoms, and exceptions to the licensed team.
Operating model
A narrow first proof, built for repeatable care.
We focus on the RPM and chronic-care work that has a measurable effect on program reliability—without asking clinicians to give up clinical control.
02
Run the between-visits work
Remote Care Operations Specialists support patients with devices, outreach, reading recovery, and complete documentation.
03
Route, verify, and report
We route the right information to licensed clinicians and deliver a clear evidence trail of each patient touchpoint.
90-day pilot scorecard
Prove what gets better.
Each of the first three clinics starts with a shared baseline, a defined patient cohort, and a review cadence. We measure operational proof—not vague activity.
Onboarding + consent
Completion rate and unresolved consent steps
Readings recovery
Recovered missing readings and follow-up completion
Documentation QA
Completeness findings resolved before monthly review
Escalation routing
Protocol-aligned routing and documented clinician handoff
Staff hours returned
Clinic operational time returned to patient care
Pilot standard
A reliable, documented workflow that shows the clinic where follow-through improved, where exceptions were routed, and how much staff time returned to higher-value care.
Where we begin
Chronic conditions make the need visible.
Built for U.S. clinics serving patients who need consistent support between appointments.
Primary care
Hypertension · diabetes · COPD
Cardiology
Heart failure · hypertension
Endocrinology
Diabetes · connected glucose monitoring
Nephrology
CKD · hypertension · weight trends
Trust is the service
Operational rigor your clinic can inspect.
Accountable records
Every workflow step is documented to support clinic review and audit readiness.
Protocol-driven routing
Specialists follow clinic-approved boundaries and escalate exceptions to the licensed care team.
Human verification
AI can highlight gaps; trained specialists check the work before it reaches your patients or records.
Respectful patient contact
Clear, patient-centered outreach that helps people complete the simple actions care programs depend on.
Start with the proof
One of three clinics.
Tell us where RPM or chronic-care operations are straining. We will define the patient cohort, the clinic-controlled escalation path, the scorecard, and the evidence your team needs before a 90-day pilot begins.
Designed for primary care, cardiology, endocrinology, and nephrology teams.
A focused operations pilot—not a generic staffing pitch.
- Patient onboarding and consent workflows
- Connected-device setup support
- Missing-reading recovery
- Documentation completeness review
- Protocol-based escalation routing
- Monthly audit-ready evidence packets